Privacy Policy

Last updated: November 24, 2023



The privacy of your data is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data.



This policy applies to all products built and maintained by Schematic Inc. (”Schematic”).



This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with Schematic). We refer collectively to these categories of individuals as "you" throughout this policy.



However, this policy does not cover information about a customer’s end users that Schematic receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by Schematic to the customer pursuant to an applicable services agreement.



If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact Schematic.



If you are a California resident, please see our California Resident Notice at Collection below, which includes additional disclosures as required by California law.



What we collect and why



We only collect what we need. Here’s what that means in practice:



Identity and access



When you sign up for Schematic, we ask for identifying information such as your name, email address, and company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.



We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.



Billing information



If you sign up for a paid Schematic product, you will be asked to provide accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. When using a credit card, information is submitted directly to our payment processor and doesn’t hit Schematic servers. We may use aggregate billing information to guide our marketing efforts.



Product interactions



We store on our servers the content that you upload or receive or maintain in your Schematic product accounts. This is so you can use our products as intended, for example, to store company and user state, manage features, and define plans in Schematic. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 90 days.



We also collect product usage data to analyze in order to improve our Services and support your use of our Services.



Website interactions



We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.



Advertising and Cookies



Schematic may run contextual ads on various third-party platforms such as Google, Reddit, and LinkedIn. Users who click on one of our ads will be sent to the Schematic marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form.



We also use persistent cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.



A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.



Voluntary correspondence



When you email Schematic with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.



We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.



When we access or disclose your information



To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you. You can view the third-party subprocessors we use for Schematic upon request. We also use third-party processors for other business functions such as managing newsletter subscriptions.



We may disclose your information at your direction if you integrate a third-party service into your use of our products. For example, we may allow you, at your option, to connect your CRM or Billing product to Schematic. Data from those accounts can be mapped to Schematic objects and stored in Schematic servers and vice-versa.



No Schematic employee looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process (see "When required under applicable law" below).



To help you troubleshoot or address a software bug, with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.



Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.



When required under applicable law. Schematic is a U.S. company and all data infrastructure are located in the U.S.

- Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is Schemati’s policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

- Preservation requests. Similarly, Schematic’s policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.

- If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.



Finally, if Schematic is acquired by or merges with another company we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.



Your rights with respect to your information



At Schematic, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:



- Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.

- Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

- Right to Correction. You have the right to request correction of your personal information.

- Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using Schematic’s services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.

- Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

- Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)

- Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.

- Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.

- Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.

- Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.



Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.



In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at support@schematichq.com or at Schematic Inc., 1012 Hawthorn Ave, Boulder, CO USA. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.



Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.



How we secure your data



The security of your data is important to us but please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. We strive to use commercially acceptable means to protect your Personal Data.



We retain your Personal Data for as long as you have an open account with us or is otherwise necessary to provide you with Schematic Services. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.



What happens when you delete content in your product accounts



If you choose to cancel your account, your content will be purged from our systems as quickly as possible. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.



Data retention



We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.



Location of site and data



Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, **please be aware that any information you provide to us will be transferred to and stored in the United States**. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.



When transferring personal data from the EU



The European Data Protection Board (EDPB) has issued guidance that personal data transferred out of the EU must be treated with the same level of protection that is granted under EU privacy law. UK law provides similar safeguards for UK user data that is transferred out of the UK.



There are also a few ad hoc cases where EU personal data may be transferred to the U.S. in connection with Schematic operations, for instance, if an EU user signs up for our newsletter or participates in one of our surveys. Such transfers are only occasional and data is transferred under the [Article 49(1)(b) derogation](https://gdpr-info.eu/art-49-gdpr/) under GDPR and the UK version of GDPR.



California Resident Notice at Collection



If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“**CCPA**”), requires us to provide some additional information to California residents. This Section only applies to you if you are a California resident, although please note that this information and the rights afforded herein are the same as offered to our other users in our main Privacy Policy.



The following chart details these activities: